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Terms

Terms and Conditions

Payment Obligations, Renewals, and Cancellations

  1. Website Development Payment Obligations: A setup fee is required in order to begin the development of your website. During our Strategy Call, We will discuss how we can meet your business’s unique needs & streamline your digital presence. The setup fee is designed to cover the first few hours of development. We will send you the design drafts, navigation, and pages for approval. Review your specific website package for included development hours. Additional hours are billed at the current hourly rate. We ask that you provide us with content for your site to speed up this process. After payment, 603 web design will work with you to ensure your content and aesthetics match your vision.
  2. Website Cancellation: If site design and development work has already begun (such as creating a design concept), then the setup fee is non-refundable. 603 web design may elect at its sole discretion to offer a partial refund depending upon the circumstances.
  3. Stock Photography Payment Obligations: Stock photography includes most photos and/or images not provided by the client. Stock photography purchased on behalf of the client for use in website development is billable at a minimum of $10 per picture. This amount is separate from the amount quoted for website design and development. Some pictures are more expensive than $10, in which case we will solicit client approval and communicate the price before purchasing.
  4. Domain Name Registration: if you choose to have 603 web design register a domain, be aware that we are listed with the registrar as the domain owner. Domain name registration gives the owner exclusive rights to the domain name, such as www.mysite.com. If we register a domain we will use that domain for web-based purposes. You are welcome to register your own domain. If you choose to register your own domain, make sure you have yourself listed as the Registrant and Administrative Contact with a current, easily accessible email address. This will help to ensure that your domain can be renewed or transferred should the need arise. You may request the transfer of the domain at any time. We may charge a transfer fee and/or collection of $25 per year to recoup the fees we paid to maintain the domain.
  5. Description of Monthly Website Subscription Fees:
    • Site Maintenance: This is necessary to ensure your site and the server it is hosted on remain safe.
    • WordPress Updates: 603 web design will ensure your core build of WordPress, plugins, and databases are up to date.
    • Hosting: Hosting is included in your monthly subscription fee. This places the domain name on our NVMe server and makes your site accessible via a web browser. Hosting includes bandwidth, storage space, database and security tools, and other features. If you want to host your site on another server this must be disclosed before you sign up with us.
  6. Hourly Rate: available on request at the hourly rate published on our rates page.
  7. Hosting Renewal Payment Obligations: Your hosting account will be automatically renewed monthly under the same time and fee structure unless you give written notice to 603 web design fifteen (15) days before the monthly fee.
  8. Hosting Cancellation Payment Obligations: You may cancel at any time. Prepaid fees are non-refundable.
  9. Hosting Transfer Payment Obligations: If you wish to transfer your hosting to another provider 603 web design is the sole developer and owner of all files on the server. These files will be lost after the cancellation of services.
  10. Limited 30-day Money Back Guarantee on Hosting: If you are not completely satisfied with our services within the first 30 days from the opening of the account, we will cancel your monthly recurring subscription fee. If your account has been canceled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund. Domain name registration is non-refundable. If we registered the domain you must pay a domain release fee if you want to use the domain.
  11. Website Maintenance: There are no required maintenance fees other than domain registration and hosting. We will provide updates to plugins and WordPress software. This is included in your monthly fee. If you request new plugins to be installed these will be charged at our hourly rate.

Development Process

  1. Homepage Design: Once the site design is approved by the client, usually via email consent, the design is considered ready for implementation. Should the client wish to make changes to a design they have approved, those changes are billable at the hourly rate.
  2. Navigation: Once the site outline/map is approved by the client, usually via email consent, the site navigation is considered ready for implementation. Combined with the approved graphic design, this becomes the site structure. Once we build this structure per client approval, any subsequent changes are billable at the hourly rate.
  3. Content: Provision of content is the client’s responsibility unless specifically negotiated ahead of time as part of the project proposal.
  4. Text content: Copy for all website pages and links needs to be delivered digitally and should be carefully proofread by the client. Two rounds of revisions will be provided free of charge. Subsequent revisions will be billable at the hourly rate.
  5. Copy development: Should the client request development of content for the site, website content is billable at our regular hourly rate. We will compose appropriate content as a draft, and submit it to you for review, and approval.
  6. Graphical content: Images outside of the website design must be provided in digital format unless otherwise arranged. Subsequent revisions will be billable at the hourly rate.
  7. Database Implementation: Entry of data for database applications is considered the client’s responsibility. Entry of data by 603 web design is billable unless otherwise provided for in writing.
  8. Email: We offer domain-based email accounts to our clients as a separately billed service. We take no responsibility for troubleshooting email problems. If we do assist with email this is billed at the hourly rate.
  9. Technical Support: We offer local and long-distance support to our clients. Technical support may be billed at the hourly rate.

Domain Transfers and DNS Management

If your domain is not registered by 603 web design, DNS management and troubleshooting tasks are billable at our hourly rate.

Domain transfers are at the sole discretion of 603 web design and will incur a transfer fee.

Websites Content and Code

603 web design does not transfer content to a new developer or host.  All pages and code are the property of 603 web design and cannot be shared with other developers. The client’s business name and logos are always considered the client’s property unless developed or designed by 603 web design. 603 web design retains ownership of all created content.

In some cases, 603 web design will install software for the client’s website that has been built by a third party. Examples include WordPress blog software, shopping carts, photo galleries, plugins, contact forms, etc. In these instances, clients will be subject to the terms and conditions of the third party who owns the software and may use the software as a licensee only. No ownership rights of any kind are transferred to the client.

WordPress: 603 web design will create and administer all user accounts in the WordPress database. 603 web design will be listed as the admin email. Any modification to these user accounts is a violation of these terms and may result in the cancellation of services and loss of website access. We will create user accounts for you to edit content if so desired.

Access to or transfer of proprietary source code could result in a security risk to 603 web design and its clients who are running similar pieces of code. In order to provide custom software development services, clients give us access to private and/or sensitive information, trade secrets, proprietary pricing, and business methods. If clients believed that we may be sharing this information with outside developers, they could lose faith that we are protecting their proprietary information.  Therefore, access and/or transfer of any code built for any purpose that is unique and not commonly and publicly available shall not be granted. Should the client want us to build software to run on another server, it must be disclosed upfront and specifically contracted for.

Non-Domain-Based Troubleshooting

603 web design maintains and troubleshoots the websites we develop for our clients.  We do NOT assume responsibility for upkeep or provide non-billable troubleshooting on our clients’ ISPs (Internet Service Providers), ISP-based email accounts, your home or office internet connections, or any other non-domain-based issues outside 603 web design realm of service. The provision of non-domain-based troubleshooting services will be billed at the hourly rate.